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How redwin69 Handles Your Personal Data

Your privacy matters to every part of how redwin69 operates — from the moment you open an account to every deposit you make via DANA, OVO, GoPay, or…

Account data protected at rest and in transitDANA, OVO, GoPay & QRIS transaction privacyData retention periods clearly definedYour right to access or delete your dataContact our Privacy team within 2 business days
Explore the Lobby Read FAQ
redwin69 How redwin69 Handles Your Personal Data
PRIVACY CONTACT PATHS

Reach Our Privacy Team Directly

If you have a question about your data — how it is stored, who can see it, or how to request a correction — our Privacy…

Live Chat Available 24 hours a day, 7 days a week directly inside your redwin69 account…
Email Privacy Desk Send a detailed written request to our dedicated privacy address.
In-Account Help Centre Navigate to Settings → Help → Privacy Request inside your account on desktop or…
HOW WE PROTECT YOU

Six Ways We Keep Your Data Secure

Data protection at redwin69 is not a single policy point — it runs through account creation, every payment event, session management, and account closure.

Encryption in Transit and at Rest

All data exchanged between your device and our servers travels over TLS 1.2 or higher.

Cookie Controls You Manage

We use strictly necessary cookies to keep you logged in and functional cookies to remember your lobby preferences.

Account Security Alerts

Any login from a new device or IP triggers an automatic email alert to your registered address.

Data Retention Schedule

Active account data is retained for as long as your account remains open.

Third-Party Data Sharing Limits

We share data only with payment processors (to route DANA, OVO, GoPay, QRIS transactions), identity verification providers, and fraud-screening services.

Your Right to Access and Correct Data

You may request a full export of the personal data we hold on your account at any time.

Common Questions About Your Privacy at redwin69

The questions below cover the data and privacy topics we hear most often from account holders in Indonesia — from what information we hold to how you can have it removed. If your question is not listed here, our Privacy Desk is reachable via live chat 24 hours a day or by email for a response within 2 business days.

We collect your name, email, phone number, date of birth and the payment identifier linked to your chosen method — DANA, OVO, GoPay or QRIS. We also log IP address and device type to protect your account from unauthorised access.

We share data only with payment processors required to route your DANA, OVO, GoPay or QRIS transactions, and with identity or fraud-screening partners. No data is sold. Each partner is bound by a data-processing agreement limiting use to the specific task.

Active data stays on file while your account is open. After closure, financial transaction records are kept for the legally required retention period under applicable Indonesian financial regulation, then permanently deleted. Non-transactional data is removed sooner.

Yes. Submit a data-access request through Settings → Help → Privacy Request inside your account, or email our Privacy Desk. We aim to deliver a full export within 5 business days. Availability of certain records depends on local law.

Open a Privacy Request via the in-account Help Centre or contact us by email. Corrections to basic profile details can also be made directly in Settings → Personal Details. Deletion requests are reviewed within 5 business days; eligibility depends on local law.

Payment identifiers are stored in encrypted form using AES-256 and are visible only to authorised payment-processing systems. Full wallet credentials are never retained on our servers — only the reference tokens needed to match and verify your transactions.

Act immediately: use the lock-account link in the security alert email, or navigate to Security → Lock Account inside your dashboard. Then contact live chat, which is staffed 24 hours a day, so we can investigate the session logs and secure your data.

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